Lurie Executive Development

Organizational Surveys

Any successful organizational change effort is contingent on obtaining objective and valid feedback from those with a stake in the outcome. All too often, countless hours and resources are squandered on initiatives based on management's perception of "the problem" without gathering and analyzing relevant information from employees and/or customers. LED is experienced in developing key questions and collecting this feedback in the most appropriate format, from one-on-one interviews to focus groups to large-scale "pencil and paper" (or electronic) surveys.

LED provides the following services to assist you in assessing employee and/or customer satisfaction levels:

Employee Attitude Surveys

Our custom surveys are designed specifically for your organization based on input from management and employees. We work closely with each of our clients to plan, design, and administer the survey. After the results are analyzed and verified, we present you with a detailed report of the findings. We also assist with the presentation of the results to your employees, make preliminary action recommendations based on the findings, and can facilitate meetings to address any issues raised in the survey.

360 Feedback Surveys

The "360" involves obtaining input regarding a particular employee's style and effectiveness from a cross-section of individuals - superiors, subordinates, organizational peers, and internal/external customers. This information is compiled and analyzed and forms the basis for an individual development plan. Based on the survey results, LED makes recommendations and provides ongoing coaching with the individual to address key developmental areas.

Customer Satisfaction Surveys

Custom designed surveys ascertain your internal and/or external customers' satisfaction levels. LED can administer surveys that measure satisfaction only, or - for an even more in-depth level of analysis - we can design surveys to measure importance vs. satisfaction. We can also facilitate customer focus groups as part of the survey process.